At kitty kat, we are happy to exchange or refund your online purchase should you not be entirely satisfied with your goods. Kitty kat must be notified of your wish to exchange or return (refund) goods within 5 days of your delivery date. For australian shipped orders, the goods must be returned within 14 business days of receipt of the order, and 20 business days for international orders. All prices for items on sale are only valid during the sale period and as such kitty kat do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned.

Please note: all returned items must be in original unworn condition with tags attached. The customer will be required to cover postage costs as this is not something kitty kat cover.

To return goods to kitty kat please first send an email to sales@djkittykat.com.au with the subject field ‘returns and exchanges’ and include the following information in the body of the email and a kitty kat team member will respond as soon as possible with further instructions:

– order number (located in email confirmation you received when order was placed)
– email address associated to the order

– name and contact email address

– please specify if you would like to request a refund/return or exchange goods (include details of preferred replacement items if you would like an exchange i.e. item name, colour and size – please also check the website for availability).

Please be advised that exchanges are subject to availability at the time of the return being received. We do not hold items for exchange requests. Please note that for exchange requests where the requested exchange item is higher in value than the amount paid for for the returned item, you will be required to make an additional payment for the price difference, therefore you will be issued with a store credit for the amount you paid for the returned item which you can use towards a new order. Kitty kat do not refund for shipping costs as outlined on our website.

Postage and handling costs are non-refundable and will not be covered by kitty kat (unless goods are faulty or not as ordered).
If an incorrect address is provided and the order is returned as a result, then postage costs will not be covered by kitty kat if you request to have your order resent. Kitty kat is not responsible for return packages should they not reach us, so please retain your proof of postage. Postage and handling costs are non-refundable on returned items.

Returns/exchanges are processed within 5 business days of your return being received, and once your return/exchange is processed you will be sent an email confirmation.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at sales@kitty kat.com.au with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

Return shipping

Please be advised that all postage and handling costs will be incurred by the customer, not kitty kat kitty kat is not responsible for return packages should they not reach us, so please retain your proof of postage.